Shipping and returns policy

Shipping and Returns Policy

Returns & Exchanges:

At Vokozy, we do our best to make our product descriptions as detailed as possible so that you encounter no surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order cancellation policy:

We pride ourselves on our ability to process all orders placed on our site quickly. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email at contact@vokozy.com as soon as possible.

The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is essential that you contact us during this period, so that we can try to cancel your order before it is processed and/or shipped. No request to cancel your order can be taken into account if it has already been processed.

Address errors:

It is your responsibility to check the accuracy of this address and to contact us very quickly to let us know of any change. A change can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.). In these cases, the packages may be returned to us, but not always.

If your order is returned to the sender, we will offer you a refund of your order minus shipping costs, or we will offer you a reshipment, at your choice.

You are not eligible for reshipment or a refund of your order until your package has been received by the sender.

Return policy:

We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the moment you receive your products. If for any reason you are not satisfied, simply fill out this return form. Sign it, then send it with your package to the address we will give you when you write to our support.