Refund policy
Return, Refund and Cancellation Policy
Order Cancellation and Modification Policy
We process and ship all orders very quickly, so we cannot guarantee any modification or cancellation after your order has been placed.
If you wish to modify or cancel your order, contact our customer service as soon as possible by email* at contact@vokozy.com
We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.
*To speed up the handling of your request, put "Cancel my order" in the subject line of your email, and include your full name and order number in the body of the email.
Return and Refund Policy
If your order has already been shipped, don't worry: you can make a return to receive a refund, subject to the rules below.
Our refund policy lasts 30 days.
If 30 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your items must be unused and in their original packaging. The delivery label on the package must also be present and intact.
For obvious hygiene reasons, we cannot accept a return once the item has been used.
Other items that cannot be returned:
- Gift cards
- E-books
To make a return, you must provide a receipt or proof of purchase.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.
We will also inform you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within one week.
Shipping costs are only refundable if you withdraw before the package is shipped.
Late or missing refunds:
Check your bank account
Contact your bank
Processing time usually takes 7 to 14 business days
If you have done all of this and still have not received your refund, please contact us at contact@vokozy.com
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing delay before a refund appears.
If you have done all of these steps and still have not received your refund, please contact us at contact@vokozy.com.
Sale items (if applicable)
Only regular-priced items can be refunded.
Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged.
If, in that case, you would like to exchange it for the same item, send us an email at contact@vokozy.com
Shipping
To return a product, you must contact us by email at contact@vokozy.com and we will give you the procedure as well as the address of our warehouse, which is able to receive returned packages.
Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. You are responsible for paying your own shipping costs to return your item.
Returned items are your responsibility until they reach us.
If you ship an item worth more than €50, we advise you to consider using a delivery service that lets you track the package, or to take out delivery insurance.
We do not guarantee that we will receive the item you return to us.